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  • Visitor Information

    Visiting Hours

    We ask that visitors not visit patient rooms until 10 a.m. so our staff can complete their morning patient care rounds in the most efficient manner. Visiting hours end at 8 p.m. Please speak to the nursing supervisor if you have special needs related to visitation. Children under 12 years old are not permitted to visit without prior approval of the nursing supervisor.

    A Special Note to Our Visitors

    Your visits mean a lot to our patients and we encourage you to visit often.  Visiting hours are from 10 a.m. to 8 p.m.  For your own health and safety, as well as that of our patients and staff, we ask that you please note the following:

    • For our patients’ health and yours, it is important that you wash your hands upon entering and leaving the room and observe any special isolation precautions posted outside the room.
    • The Case Manager can provide a current list of hotels in the area for families who live out of town.
    • Entrances and exits are secured from 8 p.m. to 6 a.m. daily. In the event family members need to gain entry into the building after hours, please go to the ambulance entrance and ring the buzzer for access.

    Cafeteria

    The hospital cafeteria is located on the first floor, off of the main lobby. We provide a continental-style breakfast from 7:45 a.m. to 8:45 a.m. and a full-course lunch from 11:30 a.m. to 1:00 p.m. Vending machines in the cafeteria provide snacks and drinks around the clock.

    Parking/Security

    Parking spaces are provided for visitors in the lot on the east side of the hospital. While we strive to provide security for all areas of the hospital, we cannot be responsible for loss, damage, fire or theft of any vehicle parked on the hospital property. If you wish to be escorted to and from the parking lot, please contact the security guard. Please observe the "Handicapped Only" parking designations.

    Because the safety of you and your loved ones is important to us, we strive to make our facility as safe as possible. Trained security staff are on duty at the hospital from 7 p.m. to 7 a.m. daily. If you wish to speak to a security officer, or if there is an emergency, please call the nursing supervisor or ask your attending nurse to contact a security officer for an immediate response.

    Smoking Policy

    Kindred Hospital St. Petersburg is a smoke-free facility. Visitors may smoke only outside in the designated area. Smoking is not allowed anywhere inside the hospital building.

    Grievances

    Our goal is to ensure professional care and assistance for all patients. Please report any problems to your Ambassador or the nursing supervisor. If your problem remains unresolved, then a formal grievance procedure can be initiated by contacting administration.

    Patient/Family Education

    Our interdisciplinary team strives to educate patients and families in order to fully benefit from the healthcare interventions provided by Kindred Hospital staff. For specific educational information, please contact your nurse or nursing supervisor. Patient and family education may include, but is not limited to:

    • Understanding the patient’s health status and healthcare options
    • Participating in decision-making about healthcare options
    • Teaching procedures that will have to be continued in the home, such as the safe and effective use of medication and equipment
    • Distributing information about potential food/drug interactions and modifying diets as appropriate
    • Increasing the patient’s/families’ ability to cope with the patient’s health status

    Patient Care Conferences

    Patient care conferences are held regularly to discuss the progress and goals of your family member. Nursing, respiratory therapy, rehab services, social services and any other needed disciplines are involved in these conferences so questions and feedback can be addressed concerning their care. You may also schedule a conference with the physician and the healthcare team at any time. Please inform your Case Manager or Ambassador and he or she will coordinate the meeting date and time. 

    Post-Hospital Care

    When your physician determines you no longer need the specialized services of our hospital, you will be discharged to a skilled nursing facility, a rehabilitation center or to home care. It is important that you be involved in this process. Case Management will help arrange for any services you may need after leaving the hospital.

    Medicare and supplemental insurance policies have limited coverage for skilled nursing care and home healthcare. You should check your policies to learn what services would be covered.

    Gifts and Gratuities

    Although employees are not permitted to accept gifts and gratuities, they certainly appreciate your kind words. You may compliment an employee by letter or phone call. However, a letter is preferred since it can be posted prominently within the facility and then be placed in the employee’s file.

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